Thank you for shopping at www.paktjohn.com. We are committed to providing you with high-quality products and excellent service. If you are not completely satisfied with your purchase, we will be happy to arrange a refund for you. Please read our Refund Policy carefully for more information.

Refund Terms
Timeframe to Request a Refund

For physical products: Please contact Customer Service within 30 days of receiving the product to request a return and refund.
For digital products or subscription services: Please request a refund within 14 days of purchase.
Product Condition

Physical products must be returned unused, in the same condition as when you received them, and in their original packaging. All attached tags and accessories must also be returned.
Non-Refundable Goods and Services

Special Sale Items.
Gift Cards.
One-time digital downloads (if downloaded, used or consumed).
Fully used or partially completed subscription services.
Refund Process
Request a Refund

Please send a refund request to or through the Contact Us page of the website with proof of purchase and a description of the problem.
Processing Time

Once we receive your return or refund request, we will review and notify you of the approval result within 5 business days.
If approved, your refund will be automatically refunded to the credit card or original payment method used when you paid. Depending on your payment institution, the refund may take additional time to process.
Additional Notes
Return Shipping Costs
You are responsible for the shipping costs of the return. This shipping cost is non-refundable.

Liability Disclaimer
www.paktjohn.com is not responsible for problems caused by raw materials or manufacturing errors, but is not responsible for damage caused by incorrect use, negligence or lack of care.

Thank you for your understanding and cooperation!